Terms & Conditions
Our Terms of Service
The Maestro Minds values your trust and is committed to providing clear terms for our services. These terms outline your rights and responsibilities when using our Platform. By using our Services, you agree to these terms.
Last updated: June 9, 2025
Definitions
In these Terms & Conditions, the following capitalized terms have the meanings set forth below: "The Maestro Minds" ("we," "us," "our") - The legal entity (to be incorporated) that owns and operates the platform and services described in these Terms. "Immigos" - The mobile application through which Users access the Platform and Services. Note: "Immigos" is the product name, not the legal entity. "Agreement" - These Terms & Conditions, together with any referenced policies (including the Privacy Policy), as amended from time to time. "User" - Any individual or entity that registers for, accesses, or uses the Platform or any Services. "Consultant" - An independent service provider (e.g., immigration consultant or lawyer) who offers professional advice through the Platform. "Platform" - Collectively, the website, mobile application, software, interfaces, and all related technology that The Maestro Minds makes available under the name "Immigos." "Services" - All services offered via the Platform, including but not limited to: • AI Chat Services ("Maestro AI"): Automated, AI-generated informational responses. • Quick Query Services: Fee-based, consultant-mediated or vendor-mediated responses to user questions. • Document Verification Services: Review and verification of user-uploaded documents by a Consultant or approved vendor. • Consultation Booking Services: Scheduling and payment functionality for live sessions with Consultants. • SocialAI Services: AI-powered content or avatar generation services for Consultants. "Content" - All text, images, graphics, audio, video, data, software, code, trademarks, trade names, logos, and other materials made available or generated on the Platform (including by AI). "User Content" - Any Content uploaded, submitted, or generated by a User (including questions, documents, messages). "Third-Party Services" - Services or content provided by third parties and integrated into the Platform (e.g., payment processors like Stripe, scheduling tools like Calendly, AI avatar providers like HeyGen). "Account" - A registered user profile created by a User to access the Platform and Services, protected by username and password or other authentication methods. "Fees" - All charges, fees, or commissions payable by a User for access to or use of paid Services via the Platform. "Payment Processor" - A third-party payment service (e.g., Stripe) that The Maestro Minds uses to facilitate collection of Fees. "Privacy Policy" - The Maestro Minds' separate policy governing the collection, use, and disclosure of personal data, incorporated herein by reference. "Effective Date" - The date on which a User first accepts these Terms (e.g., by clicking "I Agree") or begins using any part of the Platform or Services.
Account Registration & Use
Eligibility & Authority: • You must be at least eighteen (18) years old (or the age of majority in your jurisdiction) and have full legal capacity to enter into binding contracts. • If you are registering on behalf of an entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. Registration Information: • To create an Account, you must provide accurate, current, and complete information as prompted by the registration form. • You agree to update your Account information promptly if any of it changes so that it remains accurate, current, and complete. Account Credentials & Security: • You are solely responsible for safeguarding your Account credentials (username, password, two-factor codes, and any other authentication methods). • You must not share your credentials with any third party, and you must not permit any third party to use your Account. • You agree to notify us immediately if you become aware of any unauthorized use of your Account or any other security breach. Account Use Restrictions: • You may use only one Account per individual or entity; duplicative, false, or "throwaway" Accounts are prohibited. • You must not: - Impersonate any person or entity or misrepresent your affiliation with any person or entity; - Use another user's Account without that user's express permission; - Sell, transfer, sublicense, or otherwise circumvent these Terms by sharing or reselling your Account; - Use automated systems or software to extract data from the Platform ("scraping") without our express written permission; - Use the Platform in any manner that violates applicable law or infringes third-party rights. Notifications & Communications: • By creating an Account, you consent to receive service-related communications from us (including password resets, payment receipts, and updates to these Terms). • You may opt out of non-mandatory marketing communications at any time via the settings in your Account or following the unsubscribe instructions provided. Account Suspension & Termination: • Suspension: We may suspend your Account immediately, without notice or liability, if you breach these Terms or engage in conduct that we reasonably believe: - Threatens the security or integrity of the Platform; - Harasses, abuses, or harms other users; - Violates applicable laws or third-party rights. • Termination: We may terminate or permanently disable your Account at any time, with or without cause or notice, and without liability. • Effect of Termination: Upon suspension or termination, your right to access or use the Platform and Services will immediately cease, and we may delete or disable your Account and any associated data. Data Retention: • After termination or suspension, we may retain your information and User Content as required by law, to resolve disputes, enforce these Terms, or comply with our internal policies. No Liability for Account Actions: • You acknowledge and agree that The Maestro Minds shall not be responsible or liable for any loss or damage arising from your failure to comply with this Section 2, including any unauthorized use of your Account.
AI Disclaimer & No Professional Advice
Informational Purposes Only: • All AI-generated content, responses, recommendations, analyses, or outputs provided through the "Maestro AI," "SocialAI," or any other AI-powered features (collectively, "AI Services") are for informational and educational purposes only. • AI Services are not a substitute for professional, legal, financial, medical, or other expert services. No Professional or Legal Advice: • You acknowledge that neither The Maestro Minds nor any Consultant, vendor, or third party providing services via the Platform is acting as an attorney, accountant, doctor, or other licensed professional unless explicitly stated in writing. • You agree not to rely solely on AI Services for any decision that could have legal, financial, medical, or other professional consequences. For such decisions, you must seek independent advice from a qualified professional. No Warranty of Accuracy or Completeness: • AI Services are provided "as is" and "as available." The Maestro Minds makes no representations or warranties—express or implied—regarding the accuracy, completeness, reliability, currency, or fitness for any particular purpose of any AI-generated content. • AI models may produce incorrect, incomplete, outdated, or biased outputs ("hallucinations"). You assume all risk arising from your use of, or reliance on, AI Services. User Responsibility to Verify: • You are solely responsible for verifying any information, recommendations, or content generated by the AI before acting on it. • The Maestro Minds disclaims all liability for any errors, omissions, or outcomes resulting from your reliance on AI Services. Limitation of Liability for AI Services: • To the maximum extent permitted by law, The Maestro Minds, its officers, directors, employees, agents, Consultants, and vendors shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with AI Services, including but not limited to: - Any decision made or action taken in reliance on AI outputs; - Errors or omissions in AI-generated content; - Delays, interruptions, or unavailability of AI Services. Third-Party Models & Updates: • AI Services may use third-party models, data sets, or APIs. The Maestro Minds does not control these third-party components and disclaims all liability for their performance or any outages, changes, or discontinuations. • The Maestro Minds may update, modify, or discontinue AI models, features, or versions at any time without notice. Data Use & Privacy: • By submitting data or documents for AI analysis, you grant The Maestro Minds (and its service providers) a limited, royalty-free, worldwide license to use, process, and store that data solely to provide AI Services. • Refer to our Privacy Policy for further details on data collection, use, and retention. Indemnification: • You agree to indemnify and hold harmless The Maestro Minds and its affiliates, officers, directors, employees, agents, Consultants, and vendors from any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from or related to your use of AI Services or reliance on AI-generated content.
Consultant Independence
Independent Contractor Status: • All Consultants offering services through the Platform are independent contractors and not employees, agents, partners, or joint venturers of The Maestro Minds. • The Maestro Minds does not control, direct, or supervise how Consultants perform their professional services, nor does it set their hours, methods, or fees (other than Platform-facilitated fees). No Professional Relationship: • The Maestro Minds does not establish any attorney-client, doctor-patient, or other professional relationship between Users and Consultants. • Consultants are solely responsible for their professional services, advice, and compliance with applicable laws and regulations. Consultant Selection & Verification: • While we may verify certain credentials or qualifications of Consultants, we do not guarantee their expertise, quality of services, or compliance with professional standards. • Users are responsible for evaluating and selecting Consultants based on their own judgment and requirements. Consultant Communications: • All communications between Users and Consultants are private and confidential, subject to our Privacy Policy and applicable laws. • The Maestro Minds may monitor communications for quality assurance, compliance, or security purposes. Consultant Fees & Payments: • Consultants set their own fees for services, which are processed through our Platform. • The Maestro Minds may charge a platform fee or commission on transactions, as disclosed at the time of booking. Consultant Content & Liability: • Consultants are solely responsible for the content they provide, including advice, documents, and communications. • The Maestro Minds disclaims all liability for Consultant content, actions, or omissions. Termination of Consultant Relationship: • The Maestro Minds may terminate or suspend a Consultant's access to the Platform at any time, with or without cause. • Users may provide feedback or file complaints about Consultants through the Platform's reporting mechanisms.
Fees, Payments & Refunds
Applicable Fees: • Users agree to pay all Fees associated with their use of paid Services, as displayed on the Platform at the time of purchase. • All Fees are in Canadian dollars (CAD) unless otherwise specified. Payment Processing: • Payments are processed through our Payment Processor (e.g., Stripe) in accordance with their terms of service. • Users must provide valid payment information and maintain sufficient funds to cover all Fees. Subscription Services: • Some Services may be offered on a subscription basis, with recurring Fees charged automatically. • Users may cancel subscriptions at any time, but no refunds will be provided for partial subscription periods. Refund Policy: • AI Services and Quick Queries: No refunds are provided once the service is delivered. • Document Verification: Refunds may be available if the service cannot be completed due to technical issues. • Consultation Bookings: Cancellations made 24 hours or more before the scheduled time are eligible for a full refund. • Platform Fees: Non-refundable except as required by law. Disputed Charges: • Users must notify us of any disputed charges within 30 days of the transaction date. • We will investigate and resolve disputes in accordance with our policies and applicable law. Taxes: • All Fees are exclusive of applicable taxes, which will be added to the total amount charged. • Users are responsible for paying all taxes associated with their use of the Services. Late Payments: • Late payments may result in suspension of Services or Account access. • Users may be charged interest on overdue amounts at the rate of 1.5% per month.
Intellectual Property Rights
Platform Content: • All Content on the Platform (excluding User Content) is owned by The Maestro Minds or its licensors and is protected by copyright, trademark, and other intellectual property laws. • Users may not copy, modify, distribute, sell, or lease any part of the Platform without our express written permission. User Content License: • By submitting User Content, you grant The Maestro Minds a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content in connection with providing the Services. • You retain ownership of your User Content and may request its deletion subject to our data retention policies. AI-Generated Content: • Content generated by AI Services is licensed to Users for their personal, non-commercial use. • The Maestro Minds retains all rights to the underlying AI models, algorithms, and technology. Trademarks: • "The Maestro Minds," "Immigos," and related logos are trademarks of The Maestro Minds. • Users may not use our trademarks without our express written permission. Copyright Infringement: • We respect intellectual property rights and expect Users to do the same. • If you believe your copyright has been infringed, please contact us with the following information: - Description of the copyrighted work - Location of the infringing material - Your contact information - Statement of good faith belief - Statement of accuracy under penalty of perjury Enforcement: • We may remove or disable access to content that we believe violates intellectual property rights. • Repeat infringers may have their Accounts terminated.
Prohibited Conduct
General Prohibitions: Users must not: • Violate any applicable law, regulation, or third-party rights • Use the Platform for any illegal or unauthorized purpose • Interfere with or disrupt the Platform or servers • Attempt to gain unauthorized access to any part of the Platform • Use automated systems or software to extract data ("scraping") • Engage in any activity that could harm or impair the Platform Content Restrictions: Users must not submit or generate content that: • Is illegal, harmful, threatening, abusive, harassing, defamatory, or invasive of privacy • Infringes intellectual property rights • Contains malware, viruses, or other harmful code • Is fraudulent, deceptive, or misleading • Promotes Illegal activities or harmful products • Contains sensitive personal information of others AI Service Misuse: Users must not: • Use AI Services to generate harmful, illegal, or deceptive content • Attempt to manipulate or abuse AI models • Use AI Services for automated decision-making without human oversight • Submit false or misleading information to AI Services Consultant Interactions: Users must not: • Harass, abuse, or threaten Consultants • Request illegal or unethical services • Attempt to circumvent the Platform's payment system • Provide false or misleading information to Consultants Account Misuse: Users must not: • Create multiple Accounts • Share Account credentials • Use another person's Account • Attempt to impersonate others • Use the Account for commercial purposes without authorization Consequences: • Violation of these prohibitions may result in: - Immediate suspension or termination of your Account - Legal action - Reporting to law enforcement - Permanent ban from the Platform
Limitation of Liability
General Limitation: • To the maximum extent permitted by law, The Maestro Minds and its affiliates, officers, directors, employees, agents, Consultants, and vendors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform or Services. Specific Exclusions: We are not liable for: • Any loss of data, profits, or business interruption • Any errors or omissions in the Platform or Services • Any unauthorized access to or use of your Account • Any conduct of other Users or third parties • Any decisions made based on AI-generated content • Any actions or omissions of Consultants Maximum Liability: • Our total liability to you for any claims arising out of or relating to these Terms shall not exceed the amount you paid us in the 12 months preceding the claim. Exceptions: • Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law. Indemnification: • You agree to indemnify and hold harmless The Maestro Minds and its affiliates from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of: - Your use of the Platform or Services - Your violation of these Terms - Your violation of any third-party rights - Your User Content No Warranty: • The Platform and Services are provided "as is" and "as available" without any warranties of any kind, either express or implied.
Governing Law & Dispute Resolution
Applicable Law: • These Terms are governed by the laws of Ontario, Canada, without regard to its conflict of law principles. Jurisdiction: • Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts of Ontario, Canada. • You consent to the jurisdiction of such courts. Dispute Resolution: • Before filing any legal action, you agree to: 1. Contact us at support@themaestrominds.com to attempt to resolve the dispute informally 2. Participate in good faith in any mediation or alternative dispute resolution process we propose • If informal resolution fails, disputes shall be resolved through binding arbitration in Ontario, Canada. Class Action Waiver: • You waive any right to participate in class actions or consolidated arbitrations. • Claims must be brought individually, not as a class or representative action. Time Limitation: • Any claim or cause of action arising out of or relating to these Terms must be filed within one year of the date the claim arose. Severability: • If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Waiver: • Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Force Majeure
Definition: • "Force Majeure" means any event beyond our reasonable control, including but not limited to: - Natural disasters - Acts of war or terrorism - Government actions - Labor strikes - Technical failures - Pandemics - Other unforeseeable circumstances Effect: • We shall not be liable for any failure or delay in performance under these Terms due to Force Majeure. • During Force Majeure events, we may: - Suspend or limit access to the Platform - Modify or discontinue Services - Take other reasonable measures to protect our systems Notification: • We will notify Users of any Force Majeure event affecting the Platform or Services as soon as reasonably possible. Duration: • Our obligations under these Terms are suspended for the duration of the Force Majeure event. • We will resume performance as soon as reasonably possible after the event ends. Termination: • If a Force Majeure event continues for more than 30 days, either party may terminate these Terms with written notice.
Severability & Waiver
Severability: • If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. • The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original. Waiver: • Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. • Any waiver must be in writing and signed by an authorized representative of The Maestro Minds. • A waiver of any breach shall not be construed as a waiver of any subsequent breach. Modification: • These Terms may be modified only by a written agreement signed by both parties. • Our continued operation of the Platform does not constitute a waiver of any rights or remedies. Assignment: • You may not assign or transfer these Terms without our prior written consent. • We may assign these Terms to any successor or acquirer of our business. Survival: • Provisions that by their nature should survive termination of these Terms shall remain in effect, including: - Intellectual property rights - Limitation of liability - Indemnification - Governing law - Dispute resolution
Entire Agreement
Complete Agreement: • These Terms, together with the Privacy Policy and any other legal notices, constitute the complete agreement between you and The Maestro Minds regarding your use of the Services. Supersession: • These Terms supersede all prior agreements, understandings, and representations between you and The Maestro Minds regarding the Platform and Services. Modification: • We may modify these Terms at any time by posting the updated version on the Platform. • Your continued use of the Platform after such modifications constitutes acceptance of the updated Terms. Incorporation by Reference: • The following documents are incorporated by reference into these Terms: - Privacy Policy - Cookie Policy - Acceptable Use Policy - Any other policies posted on the Platform Interpretation: • Headings are for convenience only and shall not affect the interpretation of these Terms. • The word "including" means "including without limitation." • References to "we," "us," and "our" include The Maestro Minds and its affiliates. Language: • These Terms are written in English. Any translation is provided for convenience only. • The English version shall prevail in case of any conflict.
No Attorney-Client (or Legal) Relationship
No Legal Advice. The Services—including any AI-generated content (Maestro AI), Quick Query responses, Document Verification, and any other information provided via the Platform—are for informational purposes only. Under no circumstances does use of the Platform create an attorney-client, solicitor-client, or other professional legal relationship between any User and The Maestro Minds or its affiliates. Independent Consultants. All Consultants who offer services through the Platform are independent professionals. The Maestro Minds does not employ, supervise, or control any Consultant’s methods or advice. Any engagement with a Consultant is solely between the User and that Consultant. Users are responsible for verifying each Consultant’s credentials, qualifications, and licensing before relying on any advice. No Reliance on AI or Platform Content. Users agree not to rely solely on any AI-generated or platform-provided content for making legal, financial, or other professional decisions. AI outputs may be incomplete, inaccurate, or outdated. Users must seek and obtain independent, qualified legal advice before taking any action based on information obtained from the Platform. No Substitute for Legal Counsel. Users acknowledge that the Platform is not a substitute for personalized advice from a licensed attorney or qualified professional. Only a qualified legal professional who has conducted a full review of a User’s specific circumstances can provide binding legal advice. No Guarantee of Outcome. The Maestro Minds makes no promises, guarantees, or warranties regarding any legal outcome. Any examples, case studies, or scenarios presented on the Platform are illustrative only and do not guarantee similar results for any User. Limited Scope of Platform Role. The Maestro Minds acts solely as a technology platform facilitating connections between Users and independent Consultants, and providing AI-powered informational tools. The Maestro Minds is not responsible for the content, actions, or omissions of any Consultant or third-party vendor. User Responsibility. It is the User’s responsibility to perform their own due diligence, including verifying any advice received, consulting directly with qualified counsel, and ensuring compliance with all applicable laws and regulations. Survival. This disclaimer of attorney-client and professional relationships survives termination or expiration of these Terms and a User’s use of the Platform.
AI Hallucination Risk
1. Nature of AI Outputs You acknowledge that Maestro AI and any other AI-powered features on the Platform generate responses based on machine-learning models. These outputs may include errors, omissions, outdated information, or “hallucinations” (i.e., plausible-sounding but incorrect or fabricated content). 2. No Guarantee of Accuracy or Completeness All AI-generated information is provided “as is” and “as available.” The Maestro Minds MAKES NO WARRANTIES—express or implied—regarding the accuracy, reliability, completeness, or timeliness of any AI output. 3. User Responsibility & Verification You agree that: • You will not rely solely on AI outputs for any critical decision (e.g., immigration applications, legal advice, financial planning). • You are responsible for independently verifying AI-generated information with qualified professionals (e.g., licensed immigration consultants, lawyers, accountants) before acting on it. 4. No Professional Relationship Use of Maestro AI does not establish any attorney-client, advisor-client, or other professional relationship between you and The Maestro Minds. Any reliance on AI results is at your own risk. 5. Limitation of Liability To the maximum extent permitted by law, The Maestro Minds, its officers, directors, employees, agents, vendors, and partners shall have no liability for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to: • Use of or reliance on AI outputs; • Any errors or inaccuracies in AI-generated content; • Any actions you take based on AI responses; • Any loss of data, profits, or business interruption. 6. Indemnification You agree to indemnify and hold harmless The Maestro Minds and its affiliates for any claims, losses, liabilities, or expenses (including legal fees) arising from your reliance on or use of AI-generated information. 7. Updates & Improvements We may update or improve the AI models at any time without notice. Any changes to AI behavior or performance do not create any obligation to revalidate prior outputs.
Age & Capacity
Eligibility 1.1 You represent and warrant that you are at least eighteen (18) years of age (or the minimum age of majority in your jurisdiction, if older) and have full legal capacity to enter into and be bound by this Agreement. 1.2 If you are under the age of majority in your jurisdiction but at least the minimum age to use the Platform (e.g., 13 years in some jurisdictions), you may use the Services only with the involvement of a parent or legal guardian who agrees to be bound by these Terms and to assume all responsibility for your use. Minors & Parental Consent 2.1 Minors (users below the age of majority) must obtain prior, verifiable consent from a parent or legal guardian before (a) registering for an Account; (b) uploading any User Content; or (c) purchasing any paid Services. 2.2 We reserve the right to immediately terminate or suspend the Account of any minor who uses the Platform without such parental or guardian consent, and to delete any associated User Content. Business Entities 3.1 If you are using the Platform on behalf of a business or other legal entity (“Entity User”), you represent and warrant that: • You have full authority to bind the Entity User to this Agreement; • All information you provide about the Entity User (including legal name, incorporation details, and address) is accurate and up to date; and • You will notify us immediately of any changes to such authority or Entity User details. Mental Capacity & Authority 4.1 You represent and warrant that you have the mental capacity and legal authority to enter into contracts under applicable law. 4.2 If we have reason to suspect that you lack the requisite capacity (e.g., due to age, mental incapacity, or other legal disability), we may immediately suspend or terminate your Account without liability and delete any associated User Content. False Statements & Fraud 5.1 You agree not to misrepresent your age, identity, or capacity. Any false statements in this regard constitute a material breach of this Agreement. 5.2 We reserve the right to verify your age and capacity at any time, including by requesting government-issued identification or other documentation. Failure to provide satisfactory proof may result in suspension or termination of your Account and Services.
Sensitive Advice Disclaimer
1. General Disclaimer All information, content, and recommendations provided on or through the Platform—including AI-generated responses (Maestro AI), Quick Query Services, Document Verification Services, and any Content from Consultants or Vendors—are provided for informational purposes only. Under no circumstances does The Maestro Minds or Immigos offer, or intend to offer, professional advice of any kind. 2. No Legal, Financial, Medical, or Other Professional Advice Legal Advice: Immigos is not a law firm and does not provide legal advice. Consult a qualified, licensed immigration lawyer or regulated consultant for binding legal counsel regarding visas, immigration status, or any other legal matter. Financial Advice: Any tax, financial planning, or investment-related information on the Platform is not financial advice. Users should seek guidance from a certified financial advisor or accountant. Medical Advice: Any health-related information (e.g., mental health, medical guidance) is not medical advice. Always consult a licensed healthcare professional. Other Professional Advice: For any other specialized advice (e.g., tax, real estate, engineering), consult a competent, licensed professional in the relevant field. 3. AI & Consultant Output AI-generated responses and Consultant-provided content may be inaccurate, incomplete, or outdated. They do not establish a professional-client relationship. Users must verify all information before acting on it. Reliance on any information provided by the Platform is at the User’s sole risk. 4. No Warranty of Results The Maestro Minds makes no representation or warranty that use of any information or Services will lead to any specific outcome, including visa approval, legal compliance, financial gain, or improved health. 5. Immigration-Specific Caution Immigration rules and policies change frequently. Users are responsible for ensuring compliance with current regulations. The Platform does not guarantee eligibility for any immigration program, visa, permit, or benefit. 6. User Responsibility By using the Platform, Users acknowledge and agree that they will seek independent professional advice before making any decision based on information from Immigos. Users assume full responsibility for all actions taken based on information from the Platform or from any Consultant. 7. Limitation of The Maestro Minds’ Liability To the fullest extent permitted by law, The Maestro Minds and its officers, directors, employees, consultants, and agents shall not be liable for any losses, claims, damages, or expenses (including legal fees) arising out of or in connection with reliance on or use of the Platform’s information or Services. This Sensitive Advice Disclaimer applies in addition to and does not replace the broader “Disclaimers & No Warranties,” “Limitation of Liability,” and “Indemnification” sections of these Terms.
Data Security & Breach Notice
1. Security Measures; No Guarantee 1.1. We employ commercially reasonable administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of User Content and personal data in our possession or control. 1.2. Notwithstanding the foregoing, we do not warrant or guarantee that any security measure will be completely effective against every threat, or that the Platform and its systems will be entirely free of vulnerabilities, unauthorized access, data loss, or other security breaches. 2. User Responsibilities 2.1. Users must maintain the confidentiality of their Account credentials and immediately notify us of any unauthorized use or suspected compromise of their Account. 2.2. Users are responsible for securing the devices and networks they use to access the Platform, including installing and maintaining up-to-date antivirus, firewall, and encryption software where appropriate. 2.3. Users should promptly report any suspected or actual security incident affecting their User Content or personal data. 3. Breach Notification; Response 3.1. In the event that we become aware of a security breach or unauthorized disclosure of User Content or personal data (“Security Incident”), we will: a. Take reasonable steps to contain and mitigate the effects of the Security Incident; b. Conduct an investigation to determine the nature and scope of the Security Incident; c. Notify affected Users without undue delay and in accordance with applicable law, including: • A description of the Security Incident (to the extent known) • The types of data affected • Steps we have taken or plan to take in response • Recommended actions Users should take to protect themselves 3.2. Notification may be provided by email, in-app message, or other means as required by law. 4. Limitation & Exclusion of Liability 4.1. To the maximum extent permitted by applicable law, The Maestro Minds and its officers, directors, employees, consultants, and agents shall not be liable for any: a. Loss, alteration, or unauthorized access to User Content or personal data; b. Delays, interruptions, or failures in the Platform’s operation or security controls; c. Indirect, special, incidental, punitive, or consequential damages arising from a Security Incident. 4.2. Our total aggregate liability for claims arising out of or relating to data security or a Security Incident shall not exceed the total Fees paid by the affected User in the six (6) months immediately preceding the date the claim arose. 5. Ongoing Security Improvements 5.1. We may update or enhance our security measures from time to time to address new vulnerabilities or threats. 5.2. Continued use of the Platform after changes to our security measures or after notice of a Security Incident constitutes the User’s acceptance of those changes.
International Use & Export Controls
User Responsibility for Compliance. You agree that, in accessing or using the Platform and Services, you will comply with all applicable export control, trade sanctions, and economic embargo laws and regulations of Canada, the United States, the European Union, the United Kingdom, and any other relevant jurisdictions (“Export Laws”). Prohibited Destinations & End-Users. You warrant that you are not located in, under the control of, or a national or resident of any country or territory that is subject to an export embargo or other sanctions by Canada, the United States, the European Union, the United Kingdom, or other relevant authorities. You further warrant that you will not export, re-export, transfer, or otherwise make available any portion of the Platform, Services, or underlying technology, directly or indirectly, to any person, entity, or country prohibited by Export Laws. Restricted Uses. You may not use the Platform or Services, nor permit any third party to use them, to develop, design, manufacture, or deploy any weapon of mass destruction, military, nuclear, or missile applications, or for any other prohibited military end-use under Export Laws. Technology Controls. The Maestro Minds may utilize software, encryption technology, AI models, or other technology components that are subject to Export Laws. You acknowledge that such technology may be modified, suspended, or discontinued in your jurisdiction if required by Export Laws or licensing authorities. No Warranty of Legal Compliance. The Platform and Services are provided “as is,” without any representation or warranty that they comply with the export control or import requirements of every jurisdiction. You are solely responsible for obtaining any required licenses, authorizations, or approvals under Export Laws. Indemnification. You agree to indemnify, defend, and hold harmless The Maestro Minds and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or related to your violation of Export Laws or this Section. Right to Suspend or Terminate. The Maestro Minds reserves the right to immediately suspend or terminate your access to the Platform and Services, without prior notice, if you are or become subject to any Export Law restrictions or if The Maestro Minds reasonably believes that continued access would violate Export Laws. Governing Law. This Section and all matters arising out of or relating to it shall be governed by, and construed in accordance with, the laws of Ontario, Canada, without regard to conflict of law principles. Any dispute related to export controls shall be resolved exclusively in the courts located in Ontario, Canada.
Class Action Waiver
No Class, Collective or Representative Actions. Except where prohibited by applicable law, you and The Maestro Minds each waive the right to commence or participate in any class action, collective action, mass action, or representative action against the other in connection with any dispute, claim, or cause of action arising out of or relating to these Terms or the Platform and Services. Individual Claims Only. All disputes, claims, or controversies between you and The Maestro Minds must be brought only on an individual basis. You and The Maestro Minds expressly agree not to file or join any lawsuit, arbitration, or other proceeding as a class, collective, consolidated, or representative action. Scope. This waiver applies to any and all claims, whether arising in contract, tort, statute, equity, or otherwise. It includes any claims under consumer protection laws, privacy laws, or any other regulations. Enforceability & Severability. If a court of competent jurisdiction or an arbitrator determines that this Class Action Waiver is unenforceable or void in any respect, then that portion shall be severed from these Terms and the remainder of the waiver—and the rest of these Terms—shall remain in full force and effect. In such case, any dispute shall proceed only on an individual basis. All other provisions of these Terms, including our Dispute Resolution section, shall remain enforceable. No Right to Consolidate Claims. You and The Maestro Minds agree not to consolidate or join your claims with those of any other person or entity. Each proceeding will be limited to the dispute between you and The Maestro Minds alone. Written Acknowledgment. You acknowledge that you have carefully read this Class Action Waiver, understand its terms, and that by agreeing to these Terms you are waiving certain rights you might otherwise have.
Subscription Auto-Renewal
Definitions 1.1 “Subscription” means any paid, recurring Service (such as premium AI access or priority booking) that renews automatically at the end of each Billing Period. 1.2 “Billing Period” means the period for which a Subscription fee is charged (e.g., monthly, quarterly, annually). 1.3 “Renewal Term” means each successive Billing Period following the Initial Term of a Subscription. User Authorization 2.1 By purchasing a Subscription, you authorize The Maestro Minds (or its Payment Processor) to charge your chosen payment method on file for the initial Subscription fee and each Renewal Term. 2.2 You agree to keep your payment information up to date. If a renewal payment fails, we may suspend or terminate your Subscription under Section 14 (Termination & Suspension). Automatic Renewal 3.1 Unless you cancel before the end of the then-current Billing Period, your Subscription will automatically renew for a Renewal Term of the same duration. 3.2 We will charge the Renewal Term fee at the then-current Subscription rate in effect at the time of renewal. Price Changes & Notice 4.1 We may change Subscription fees at any time. Any fee change will become effective at the start of the next Renewal Term. 4.2 We will provide at least thirty (30) days’ advance notice of any fee increase or material change to Subscription terms, by email or through an in-app notification. 4.3 If you do not agree to the new fee or terms, you must cancel your Subscription before the next Renewal Term begins to avoid being charged the updated rate. Cancellation Policy 5.1 You may cancel your Subscription at any time via your Account settings or by following the cancellation instructions provided in-app. 5.2 To avoid being charged for the next Renewal Term, you must cancel at least forty-eight (48) hours before the end of the current Billing Period. 5.3 Upon cancellation, your Subscription will remain active until the end of the then-current Billing Period, after which it will not renew. Refunds & No Partial Prorations 6.1 All Subscription fees are non-refundable, except as required by applicable law or at our sole discretion. 6.2 We do not offer prorated refunds or credits for unused time in a Billing Period. Suspension for Non-Payment 7.1 If we are unable to process your renewal payment, we may suspend access to Subscription Services until payment is successfully received. 7.2 You remain responsible for all fees due, and we may retry payment or require you to update your payment information. No Obligation to Renew 8.1 Your Subscription is voluntary. We are under no obligation to offer or continue any Subscription Services and may discontinue any Subscription plan at any time with notice. 8.2 If we discontinue a Subscription plan, we will provide at least thirty (30) days’ notice, and you may be offered a comparable plan or a pro rata refund for any unused portion of paid Subscription. Modifications to Subscription Services 9.1 We may add, remove, or modify features of a Subscription Service at any time. 9.2 Continued use after any such change constitutes your acceptance of the modified Subscription Services and any associated fee adjustments. Limitation of Liability 10.1 To the maximum extent permitted by law, The Maestro Minds shall not be liable for any damages resulting from any change, suspension, or discontinuation of Subscription Services, including any loss of data or interruption of service. Governing Law & Dispute Resolution 11.1 Any dispute arising from or relating to Subscription auto-renewal will be governed by the “Governing Law & Jurisdiction” and “Dispute Resolution” provisions set forth in Sections 16 and 17, respectively.
DMCA & Intellectual Property Takedown Policy
1. Scope These provisions apply to all Content on the Platform—including User Content and Consultant Content—and govern how The Maestro Minds responds to claims of copyright or other intellectual property infringement. 2. Policy Overview & Safe Harbor The Maestro Minds respects the intellectual property rights of others and complies with the Canada Digital Copyright Act, the U.S. DMCA, and other applicable laws. We will remove or disable access to infringing Content in accordance with these laws and this Policy. We will terminate, in appropriate circumstances, accounts of Users or Consultants who are repeat infringers. 3. Copyright Infringement Notice (“Takedown Notice”) To file a notice of claimed infringement, you (the “Complainant”) must submit a written notice to our Designated Agent containing ALL of the following: • Identification of the copyrighted work you claim has been infringed (e.g., title, registration number if available). • Identification of the allegedly infringing material, with sufficient detail (URL or exact location on the Platform). • Your contact information, including full legal name, address, telephone number, and email address. • A statement under penalty of perjury that you have a good‐faith belief the use is not authorized by the rights holder. • A statement that the information in your notice is accurate and, if you are not the rights owner, that you are authorized to act on the owner’s behalf. • Your electronic or physical signature. Send notices to our Designated Agent: DMCA Agent The Maestro Minds [Designated Agent Name] [Mailing Address] Email: support@themaestrominds.com 4. Response to Valid Takedown Notices Upon receipt of a proper Takedown Notice, we will: • Expeditiously remove or disable access to the allegedly infringing Content. • Notify the User or Consultant who posted or hosted the Content that we have removed or disabled access. • Record the takedown and associate it with the User or Consultant’s account. 5. Counter-Notice A User or Consultant whose Content has been removed or disabled may submit a Counter-Notice if they believe the removal was in error. A valid Counter-Notice must include: • Identification of the removed Content and its original location (URL). • A statement under penalty of perjury that the User has a good‐faith belief the Content was removed by mistake or misidentification. • The User’s contact information (address, telephone, email). • A statement consenting to jurisdiction of the Federal District Court for the judicial district in which the address is located (for U.S. filings) or equivalent local jurisdiction. • The User’s electronic or physical signature. Upon receipt, we will: • Forward the Counter-Notice to the Complainant. • Restore the Content no sooner than 10 business days after forwarding the Counter-Notice, unless the Complainant notifies us that they have filed an action seeking a court order to restrain the allegedly infringing activity. 6. Repeat Infringer Policy We will terminate, in appropriate circumstances and at our sole discretion, the accounts of Users or Consultants who are repeat infringers. “Repeat infringer” means a User or Consultant who has been the subject of two or more valid takedown notices. 7. Miscellaneous No Verification Obligation: We do not verify the truth of any infringement claim; we act solely on notices complying with this Policy. Legal Remedies: This Policy does not limit any rights or remedies the rights owner may have under copyright or other intellectual property laws. Policy Amendments: We may update this Policy at any time; the latest version will be posted on the Platform.
Third-Party Links and Integrations
No Endorsement or Control 1.1. The Platform may contain links to, or embedded content from, third-party websites, services, applications, or resources (“Third-Party Links”). 1.2. Such Third-Party Links are provided solely as a convenience and do not imply any endorsement, sponsorship, affiliation, or approval by The Maestro Minds. We do not control, monitor, or endorse these third-party sites or resources. Assumption of Risk 2.1. Your access to and use of any Third-Party Links is at your own risk. You acknowledge and agree that The Maestro Minds is not responsible for: • the availability or accuracy of any Third-Party Links; • the content, products, services, or practices of any third party; • any loss or damage (direct or indirect) arising from your use of Third-Party Links. No Warranty 3.1. All Third-Party Links are provided “as is” and “as available,” without any warranty of any kind by The Maestro Minds, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or availability. Affiliate and Sponsored Links 4.1. Some Third-Party Links may be affiliate, sponsored, or advertising links, through which we may earn a referral fee or commission. 4.2. We will clearly identify any affiliate or sponsored links in accordance with applicable law. Your use of affiliate links is at your sole discretion and risk. User-Provided Links 5.1. Users may share links to third-party content (e.g., in messages or community forums). Such user-provided links do not reflect the views of The Maestro Minds, and we do not guarantee their accuracy or safety. 5.2. We reserve the right to remove or disable any user-provided link at our sole discretion. Compliance with Third-Party Terms 6.1. Your use of any Third-Party Link is subject to the terms, privacy policies, and practices of the applicable third party. You agree to read and comply with those terms before using their services. Indemnification 7.1. You agree to defend, indemnify, and hold harmless The Maestro Minds, its officers, directors, employees, and agents from and against any and all claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or relating to your use of Third-Party Links. Changes to Third-Party Links 8.1. We may add, modify, or remove Third-Party Links at any time without notice. We are under no obligation to update or monitor these links for changes in content, accuracy, or legality. No Liability for Disputes 9.1. If you have a dispute or issue with any third party whose content or services are linked on the Platform, you release The Maestro Minds from any liability or obligation to resolve that dispute. You agree to address your concerns directly with the third party.
Accessibility
Commitment to Accessibility The Maestro Minds is committed to making the Immigos Platform as accessible as possible to all users, including those with disabilities. We strive to comply with applicable accessibility standards, including the Accessibility for Ontarians with Disabilities Act (AODA) and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, but cannot guarantee full compliance at all times. Reasonable Accommodation If you encounter any barrier that prevents you from accessing or using any part of the Platform or Services, please contact us at [accessibility@themaestrominds.com]. Upon receiving a request, we will use reasonable efforts to provide an alternative means of access or deliver content in a format that meets your needs, subject to technical feasibility and resource availability. Ongoing Improvement We regularly review and update our Platform to address accessibility issues. However, because technology and standards evolve, some parts of the Platform may not fully conform to the latest guidelines at all times. Limitation of Liability To the maximum extent permitted by law, The Maestro Minds disclaims liability for any damages arising out of or in connection with the Platform’s accessibility or lack thereof. Users agree that use of alternative access methods is at their own risk. Exceptions & Technical Constraints Certain content, features, or third-party integrations may not be fully accessible due to technical constraints, legacy code, or limitations imposed by third-party providers. We will make reasonable attempts to work with those providers to improve accessibility, but cannot guarantee full compliance for third-party content. Feedback & Reporting We welcome feedback on improving accessibility. Users may report issues or suggest improvements by emailing us at [accessibility@themaestrominds.com]. While we cannot promise to respond to every suggestion immediately, we will review all feedback and prioritize updates in ongoing development cycles. No Guarantee The Maestro Minds makes no warranty that the Platform will meet all your accessibility requirements or that accessibility features will be uninterrupted or error-free. Users should not rely on accessibility features as a sole means of accessing critical content or functionality.
Assignment
User Restrictions on Assignment 1.1. You may not assign, transfer, sublicense, delegate, or otherwise dispose of any of your rights or obligations under this Agreement, in whole or in part, whether by contract, merger, operation of law, or otherwise, without the prior written consent of The Maestro Minds. 1.2. Any attempt by you to assign, transfer, sublicense, delegate, or otherwise dispose of your rights or obligations under this Agreement without such consent will be null and void and of no force or effect. Company’s Right to Assign 2.1. The Maestro Minds may, in its sole discretion, assign, transfer, novate, or sublicense any of its rights or obligations under this Agreement, in whole or in part, to: • a parent, subsidiary, or affiliate; • a successor by way of merger, acquisition, reorganization, or sale of all or substantially all of its assets; or • any third party in connection with a financing, sale of securities, or other change of control transaction. 2.2. Upon any such assignment, transfer, novation, or sublicense, The Maestro Minds will give you notice of the assignment, and thereafter the assignee will have the benefit of and be bound by this Agreement. Binding Effect; Third-Party Beneficiaries 3.1. This Agreement shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns. 3.2. Except as expressly provided herein, nothing in this Agreement, whether express or implied, is intended to confer—and nothing herein shall confer—upon any person other than the parties and their permitted successors and assigns any rights, remedies, obligations, or liabilities under or by reason of this Agreement. Subcontracting and Use of Vendors 4.1. You acknowledge and agree that The Maestro Minds may engage subcontractors, consultants, or other third parties (including AI vendors and Payment Processors) to perform any of its obligations under this Agreement, without your prior consent. 4.2. The Maestro Minds shall remain fully responsible for the performance of any obligations so subcontracted or delegated. Survival The provisions of this Section — and any other provisions of this Agreement that by their nature must survive termination or expiration — shall survive termination or expiration of this Agreement.
Feedback
Definition. “Feedback” means any suggestions, comments, ideas, improvements, recommendations, or other input that a User or Consultant provides to The Maestro Minds (whether in writing, verbally, or by any other means) regarding the Platform, Services, business model, features, functionality, performance, user interface, marketing, pricing, or any other aspect of The Maestro Minds or Immigos. No Confidentiality. All Feedback is provided voluntarily and without any expectation of confidentiality. The Maestro Minds is under no obligation to treat Feedback as confidential or proprietary. Assignment of Rights. By submitting Feedback, you irrevocably assign, transfer, and convey to The Maestro Minds all right, title, and interest worldwide in and to such Feedback, including all intellectual property rights therein. License Grant. To the extent any Feedback cannot be assigned, you hereby grant The Maestro Minds an exclusive, perpetual, irrevocable, royalty-free, worldwide license (with the right to sublicense and to assign) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such Feedback in any manner and for any purpose. No Obligation to Use. The Maestro Minds is under no obligation to incorporate any Feedback into the Platform or Services, to provide any compensation or credit for Feedback, or to respond to any Feedback. Disclaimer of Liability. You acknowledge and agree that any use of your Feedback by The Maestro Minds is at your own risk and that The Maestro Minds will have no liability arising from or related to the Feedback or any derivative works thereof. Representations & Warranties. You represent and warrant that: a. You own or have sufficient rights in the Feedback to grant the rights and licenses set forth above; b. The Feedback does not infringe or misappropriate any third party’s intellectual property, privacy, or other rights; and c. The Feedback is not subject to any obligations inconsistent with these Terms. Indemnification. You agree to indemnify, defend, and hold harmless The Maestro Minds, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to your breach of the above representations and warranties. Survival. The provisions of this Feedback section will survive termination or expiration of these Terms.
Tax Obligations
User Responsibility for Taxes 1.1. You are solely responsible for determining and remitting any and all taxes (including sales taxes, VAT, GST/HST, duties, withholding taxes, or other governmental charges) arising from your use of the Platform or receipt of any Services (“Taxes”). 1.2. Unless otherwise agreed in writing, all Fees quoted on the Platform exclude applicable Taxes. You agree to pay any Taxes in addition to the Fees, and to provide The Maestro Minds with valid tax exemption documentation if applicable. Collection and Remittance of Taxes 2.1. Where required by applicable law, The Maestro Minds may collect Taxes from you at the time of payment. 2.2. The Maestro Minds will remit collected Taxes to the relevant authorities and provide you with any required tax receipts or invoices. 2.3. If for any reason The Maestro Minds fails to collect Taxes when required, you remain obligated to pay such Taxes directly to the relevant tax authorities. Consultant & Vendor Tax Compliance 3.1. Consultants and any third-party vendors are independent from The Maestro Minds and are solely responsible for reporting, collecting, and remitting any Taxes, duties, or withholdings arising from fees paid to them. 3.2. The Maestro Minds does not withhold or remit Taxes on behalf of Consultants or vendors, unless expressly required by law. Consultants and vendors agree to indemnify and hold The Maestro Minds harmless for any claims or liabilities arising from their failure to comply with tax obligations. Cross-Border Transactions 4.1. If you access or use the Platform from outside Canada, you are responsible for any import or export duties, personal property taxes, or other cross-border Taxes imposed by foreign jurisdictions. 4.2. The Maestro Minds makes no representation regarding the tax treatment of cross-border Services; you should consult with your own tax advisor. No Tax Advice 5.1. The Maestro Minds does not provide tax, legal, or accounting advice. Any information provided on the Platform regarding Taxes is for general information purposes only. 5.2. You should consult with a qualified tax professional to determine your specific tax obligations. Indemnification 6.1. You agree to indemnify, defend, and hold harmless The Maestro Minds, its officers, directors, employees, and agents from and against any and all claims, liabilities, penalties, interest, and expenses (including reasonable legal fees) arising out of or related to your failure to pay, collect, or remit Taxes. Records & Audit 7.1. You agree to maintain accurate records of all transactions subject to Taxes and to provide The Maestro Minds with documentation reasonably requested to verify proper tax treatment. 7.2. The Maestro Minds reserves the right to audit your compliance with this Section and to adjust Fees or taxes if required by applicable law.
Consultant Insurance
Consultant’s Insurance Obligation Each Consultant shall, at its sole cost and expense, maintain and carry in full force and effect, throughout the term of its engagement on the Platform: a. Professional Liability Insurance covering claims arising out of errors, omissions, negligent acts or malpractice in the performance of professional services, with limits of at least CAD 1,000,000 per claim and CAD 2,000,000 in the aggregate (or such higher amounts as may be required by applicable law or professional licensing bodies). b. Commercial General Liability Insurance covering bodily injury, property damage, personal injury, and advertising injury, with limits of at least CAD 1,000,000 per occurrence and CAD 2,000,000 in the aggregate. c. Cyber Liability / Data Breach Insurance covering liabilities arising from unauthorized access to or use of personal or confidential data, with limits of at least CAD 500,000 per claim. Additional Insured & Waiver of Subrogation Consultants shall name The Maestro Minds (including its officers, directors, employees, and agents) as an additional insured under each required insurance policy and shall secure a waiver of subrogation in favor of The Maestro Minds. Proof of Coverage a. Prior to offering any Services on the Platform, each Consultant must provide The Maestro Minds with valid certificates of insurance evidencing compliance with the requirements in this section. b. Certificates must include policy number, coverage limits, policy effective and expiration dates, and the additional insured endorsement. c. Consultants shall update and re-submit certificates at least 30 days before any policy expiration or upon any material change to coverage. Ongoing Compliance Consultants agree to: a. Maintain uninterrupted coverage at all times during which they provide Services via the Platform; b. Notify The Maestro Minds in writing within 10 days of any cancellation, non-renewal, material reduction of coverage, or any event that might give rise to a claim under such policies; c. Immediately cease performing any Services on the Platform if insurance lapses until proof of reinstatement is provided. Material Breach & Remedies a. Failure to maintain the required insurance shall constitute a material breach of these Terms and shall give The Maestro Minds the right to immediately suspend or terminate the Consultant’s access to the Platform and Services, without liability. b. Consultant remains fully liable for any claims, liabilities, losses, or expenses incurred during any period of non-compliance with this section. Indemnification In addition to the indemnification obligations set forth elsewhere in these Terms, each Consultant shall indemnify, defend, and hold harmless The Maestro Minds and its affiliates from and against all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to any actual or alleged failure by the Consultant to maintain the insurance coverage required herein or any act or omission in providing Services.
Contact Us
For questions, concerns, or legal notices regarding these Terms, please contact us at: The Maestro Minds 128 King Street North Waterloo, ON Canada Email: support@themaestrominds.com Response Time: • We aim to respond to all inquiries within 2 business days. • For urgent matters, please include "URGENT" in the subject line. Legal Notices: • Legal notices must be sent by registered mail to our address above. • Notices are deemed received 5 business days after mailing. Customer Support: • For technical support or general inquiries, please use the in-app support feature or email support@themaestrominds.com. • Our support hours are Monday to Friday, 9 AM to 5 PM EST. Feedback: • We welcome your feedback on these Terms and our Services. • Please send suggestions to support@themaestrominds.com.