Terms & Condition
Our terms
The Maestro Minds values your privacy and is dedicated to safeguarding your personal information. This terms explains what we collect, how we use it, and your rights. By using our Services, you agree to these terms.
Definitions
“Services” means all features and functionality of our mobile and web applications; “User” means anyone accessing or using the Services; “Consultant” means a licensed immigration professional on our platform; “Content” means any text, images, code, audio or video provided through the Services.
Acceptance & Changes to Terms
By using our Services you agree to these Terms. We may modify them at any time by posting updates in‑app or via email. Continued use after changes are posted constitutes acceptance of the new Terms.
Eligibility & Account Registration
You must be 18+ and provide accurate, complete, and up‑to‑date information when registering. You are responsible for securing your login credentials and for all activity under your account.
Description of Services
Our platform enables you to browse, compare, and book immigration consultations; submit quick queries and documents for review; and interact with an AI‑powered chat assistant. Consultants manage bookings and AI draft responses via their dashboard.
User Responsibilities & Acceptable Use
You agree to use the Services lawfully, not impersonate others, not introduce harmful code, and to provide accurate information. Misuse may result in suspension or termination of your account.
Consultant Obligations
Consultants must hold all necessary licenses, maintain up‑to‑date profiles, respond promptly to bookings and queries, and adhere to professional and ethical standards in all client interactions.
Payments, Fees & Refunds
All fees are displayed in‑app and processed securely via Stripe. You authorize payment for Services booked. Refunds follow our Refund Policy (available on request) and require 24‑hour notice for cancellations.
Intellectual Property & License Grant
All Content and code in the Services are our property or our licensors’. We grant you a limited, non‑exclusive license to use the Services for your personal or internal business purposes; you may not copy, modify, or distribute our Content without permission.
Privacy & Data Protection
Your use of the Services is governed by our Privacy Policy. By using the Services, you consent to our collection, use, and sharing of your personal data as described therein.
Third‑Party Services & Links
The Services may include links to third‑party websites or services (e.g., government portals, partner platforms). We do not endorse and are not responsible for their content, privacy practices, or performance.
Disclaimers & No Legal Advice
The Services are provided "as is" and "as available" without warranty. AI responses and Consultant guidance are for general information only and do not constitute legal advice. Consult a qualified professional for specific matters.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability is limited to the fees you paid in the three months prior to any claim.
Indemnification
You agree to indemnify, defend, and hold us harmless from any claims, losses, or damages arising from your use of the Services, violation of these Terms, or infringement of third‑party rights.
Account Suspension & Termination
We may suspend or terminate your account without notice if you breach these Terms, provide false information, or engage in harmful activities. Surviving provisions, such as liability and indemnification, remain in effect.
Governing Law & Dispute Resolution
These Terms are governed by the laws of Ontario, Canada. Any disputes must be brought in the courts of Ontario, Canada. Prior to litigation, we encourage you to contact us to seek an amicable resolution.
Force Majeure
We are not liable for delays or failures due to events beyond our reasonable control, including natural disasters, strikes, or governmental actions.
Severability & Waiver
If any provision of these Terms is found invalid, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of that right.
Entire Agreement
These Terms, together with the Privacy Policy and any other legal notices, constitute the complete agreement between you and The Maestro Minds regarding your use of the Services.
Contact Us
For questions or concerns, please contact: The Maestro Minds, 128 King Street North, Waterloo, Ontario, Canada; Phone: +1 (647) 978-3054; Email: vijay@themaestrominds.com.